"I appreciate your service thru the years. You have always been very kind and nice to me."
Lawn Care Huntsville/Madison County area
Hi! I'm Judi Pittman. In 1997 my husband, Neil, and I established Nitro Green Lawn Care as a Customer Centered lawn care company. We are a local couple who have done business in this community for over 20 years. As small business owners, we feel we can provide the personal service that national companies cannot. Why such emphasis on being customer centered? We --like you -- hate dealing with service companies where you cannot reach a live person to discuss your questions. Or getting a receptionist that can listen to your concerns --but can't solve them. Well, we at Nitro Green are different. Here's how:
Our web site is different. Most other web sites are devoted solely to selling. You will notice that the tabs on our web site are mostly for services to our current lawn care customers. Check them out! Our customers can request special services or an inspection, suggest improvements we can provide or submit a satisfaction survey directly from the website. These forms go directly into my personal email file. They can also read articles on watering, weeds, grubs, etc. and also read an FAQ file to learn more about us and the services they can expect.
It's also different when you phone us. We believe in providing personalized lawn care service so that you can easily reach a live person --usually an owner! If we are on another line, or away from the office, there is always access to our voice mail system. Many of our customer email us personally and we have found that is an incredible way to have fast access to our customers' questions or concerns. If necessary, you can also have direct contact with your personal technician. Over the years, Neil and I and the technicians have developed many long term, personal relationships with our customers.
One of the biggest differences in our service is the response you get when you need additional service --such as a weed re-spray. We'll be on your yard within 2 business days, weather permitting, and we back that up. If we're not there within 2 days, your next application is FREE!! If you need any service or have any questions, you can leave a message on our phone 24/7 or type in a service request online and it gets delivered to my personal inbox within minutes. We are here for you because we share a common desire with you - we want your lawn to be the best looking lawn on the block!